Support
We're here to help with Hourwallet (formerly Tracker). Most questions are answered below — if you need anything else, email us and we'll respond within one business day.
Contact
Email: support@trackerapp.me
Please include your device model, iOS or Android version, Hourwallet version, and a short description of what happened so we can help you faster.
Frequently Asked Questions
How do I track my work hours?
Tap the clock button on the Home screen to start a session, tap it again to stop. The session is saved automatically. To enter hours after the fact, open Work Hours and tap the "+" button.
How do I edit or delete a work hour entry?
Open the Work Hours screen, tap any entry to edit its start time, end time, breaks, or notes. To delete, swipe the entry left and tap Delete.
How do I switch between jobs?
Hourwallet supports multiple job profiles — one for your employer, one for freelance, side jobs, etc. Each profile keeps its own hours, rate, and settings separate. Go to Settings → Job Profiles to create or switch profiles.
What is Hourwallet Pro?
Hourwallet Pro removes ads and unlocks advanced features (unlimited projects, higher Wallet limits and the link between your jobs and Wallet, advanced data management, automatic cloud sync, priority support). You can choose Monthly, Yearly, or a one-time Lifetime purchase. Family Sharing is supported on all three plans — one purchase covers up to five family members in your Family group.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. On iOS: Settings app → tap your Apple ID at the top → Subscriptions → Hourwallet → Cancel. On Android: Play Store app → menu → Payments & subscriptions → Hourwallet → Cancel. Cancellation takes effect at the end of your current billing period.
How do I restore a previous purchase?
Open Settings → Hourwallet Pro → Restore Purchase. As long as you are signed in to the same Apple ID or Google account you used to buy Hourwallet Pro, your entitlement will be restored.
Is my data backed up?
All Hourwallet data lives on your device by default. If you have iCloud Backup (iOS) or Auto Backup (Android) enabled, your Hourwallet data is included automatically. With Hourwallet Pro, cloud sync also keeps your data up to date, automatically, on every device where you are signed in to your account. It is encrypted in transit and at rest, and our sync service can read it so it can merge changes made on different devices. You can see its status in Settings → Cloud Sync.
What is Wallet?
Wallet is a manual personal ledger inside Hourwallet: you record your own accounts, income and expenses, transfers (including between currencies), planned payments with optional reminders, and budgets, and see statistics. It is a record-keeping tool for tracking only, not financial, tax, or accounting advice. Open the Wallet tab to start. Wallet is stored on your device; with Hourwallet Pro it also syncs between your devices like your other data. No ads are shown on Wallet screens.
Does Wallet connect to my bank or move money?
No. Wallet never connects to banks or other financial institutions, and it does not hold, send, or receive money, process payments, lend, or invest. You enter everything yourself or import it from a CSV file you choose. Exchange rates are the ones you type in the app; Hourwallet does not fetch them, so converted totals marked with ≈ are approximations.
How do I import records from another app into Wallet?
Export your records from that app as a CSV file, then open the Wallet tab, choose Import from another app, and choose Choose CSV file. The app reads the file on your device; the file is not uploaded, and only the records created from it are saved. You can undo an import with Remove this import in the list of imported files.
How do I delete my Wallet data?
You can delete individual records, accounts, planned payments, and budgets inside Wallet, and remove a whole import with Remove this import. Data Management → Clear All Data erases all your Hourwallet data, including Wallet, on this device and, when cloud sync is active, from the cloud and your other devices. Deleting your account removes your Wallet data from the sync service as well.
How do I export my data?
Data Management → Export. You can export as JSON (full backup) or CSV (spreadsheet-friendly, per period). The exported file can be saved to Files, iCloud Drive, Google Drive, or sent by email.
How do I delete my account / all my data?
Data Management → Clear All Data permanently erases your data on this device and, when cloud sync is active, from the cloud and your other devices. Uninstalling the app removes the local data on that device. To delete your Hourwallet 2.0 account and all the cloud data we hold for it, open Profile → Delete account in the app, or see Delete your account for the web and email options. An account created with an app version before 2.0 is separate: delete it with Delete account in that app version, or ask us by email.
Automatic clock-in / out by location isn't working
Make sure (1) Settings → Location Settings → Auto clock-in/out is enabled in Hourwallet, (2) you have added at least one work location with a reasonable geofence radius, and (3) iOS Settings → Privacy & Security → Location Services → Hourwallet is set to "Always" with Precise Location ON. iOS significantly delays geofence triggers on low battery or when battery saver is on.
My salary calculation looks wrong
Check Settings → Compensation for your job profile. Verify the hourly rate or monthly salary, your working days, overtime rule, and any deductions or bonuses. If the figure is still off after that, email us with a screenshot of the Salary screen and your Compensation settings.
Privacy & legal
Still need help?
Email us at support@trackerapp.me and we'll get back to you within one business day.